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FAQ

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Frequently Asked Questions #

General #

  • What do I need to start using ezTurns?

    Begin by downloading the app on your Android smartphone or tablet and sign up using a business account.

    This account will be shared among every device, so preferably do not use a personal e-mail address.

    In case you need to, you’re advised to create a new Gmail account for your business (something like my.nice.shop@gmail.com).

    Follow this link in order to do so.

    Consider also that ezTurns is hosted in cloud servers and for that reason you’ll need to have a reliable Internet connection to use it.

  • I have an iPhone / iPad. Can I use it?

    Although there is no ezTurns app in the App Store yet you can use a browser to use it.

    To call for visitors go here .

    To inspect statistics go here .

    It’s not possible to use an iPad as a kiosk at this moment though.

  • I prefer not to use my phone to call for numbers. Can I use a computer for that?

    Yes, of course. Launch Web Management in your browser by going to https://client.ezturns.com/ , log in with your account and you’re done.

  • How many phones/computers can I use simultaneously to call for numbers?

    You can use as many as you need, but the amount of ‘Windows’ you are allowed to select depends on the subscription plan you have.

Display #

  • What options do I have to set up a display showing visitor’s turn numbers?

    • The recommended method is to use a Google Chromecast (version 1, 2, 3 or Ultra) connected to an HDMI TV.

    • You can also consider getting an Android TV , as they have Chromecast built-in.

    • The last alternative is to open https://display.ezturns.com/ in a browser on any compute r, log in with your account and use its monitor as a display.

  • How do I send the ezTurns display to my Chromecast?

    To start the transmission tap on the icon located in the upper right corner of the app and select the corresponding device.

  • How do I cast to a second display?

    You should first disconnect from a previous Chromecast tapping on the icon and then ‘STOP CASTING’ (it won’t really stop).

    After that repeat the same procedure from Q2 on the second Chromecast.

  • How many displays working simultaneously can I have?

    You can have as many displays as you want, no matter what your subscription status is.

    They will all update synchronously.

  • I cannot see the Chromecast icon on my phone screen. What’s wrong?

    Make sure your Android smartphone/tablet and the Chromecast device are connected to the same WiFi router.

    Try another app (like YouTube or Netflix) and if you cannot cast from them either check your network configuration.

  • Can I use ezTurns on my Chromecast without a WiFi router?

    You can try this alternative procedure .

    Basically you set up a WiFi hotspot on your phone and connect the Chromecast to the Internet using mobile data.

    It’s a useful way to manage queues for a food-truck or similar businesses.

  • I cannot connect to my Roku / Fire TV / Miracast device. What am i doing wrong?

    ezTurns is not compatible with those devices, only Chromecast from Google.

  • How do I disconnect from Chromecast?

    If you need to shut off all your displays get into ‘Display Settings’ within the left side menu and then tap on ‘Turn off screens’ at the bottom of the screen.

    To stop casting on an individual TV only, open the Google Home app , select the Chromecast device and tap on ‘Stop casting’

Kiosk #

  • Do I have to set up a kiosk in order to use ezTurns?

    Not at all. A regular roll ticket dispenser can be placed at the entrance instead.

    Of course, you won’t be able to know how many visitors are waiting for attention.

  • I want to set up a kiosk. Do I need any proprietary hardware?

    No, you’ll only need a regular Android tablet and an ESC/POS compatible printer with WiFi, Ethernet or Bluetooth interface.

  • Can you sell me a kiosk?

    We are a software company and we don’t provide hardware.

  • What kind of ticket printer do you suggest to buy?

    As long as the printer is ESC/POS compatible and has WiFi, Ethernet or Bluetooth connection capability it will work fine with ezTurns.

    You can also use a printer with RS-232 (Serial) interface, but in that case the Android tablet needs to be OTG compatible (most tablets are) and you’re going to need a USB-RS232 adapter with an OTG adapter. A drawback of using that connection is that the tablet won’t be charging while connected to the printer, as it shares the same connector.

    It’s preferable to have an auto-cutter so your visitors don’t have trouble picking up the ticket.

Subscription #

  • Can you offer me a free trial before I subscribe?

    Yes! Both Basic & Pro plans have a one-time 15 days free trial for you to test the platform.

  • Do you offer a “One Time Payment For Life” solution?

    No, but you can have a year subscription (and with a discount). Contact us at info@ezturns.com   

  • I need more/fewer windows and/or services than what Basic & Pro plans offer. Can you fit the subscription to my business requirements?

    Sure! Send us your requirements with the in-app quotation utility or write a mail to info@ezturns.com and we’ll be glad to find the right solution for you 

  • I’m planning to use ezTurns for an event that is limited in time and don’t want to pay for a full subscription. What should I do?

    No problem! Send us your requirements (time, windows, services, sliding images) to info@ezturns.com and we’ll conta ct you back ASAP. 

Partnership #

  • I own a shop that provides hardware for retailers/hospitals/restaurants and I’d like to sell ezTurns to my clients. May I partner with you?

    Sure, send us details of your activities (location, target customers, etc.) at partners@ezturns.com and we will contact you back.

  • What benefits do I have becoming a partner?

    You’ll get technical support, early updates, pre-activated accounts and you will be listed as partner on our home page.

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